1. The Prolific Gemma Flint At American Airlines... - Live and Let's Fly
Jul 24, 2023 · Gemma Flint is quite a legend at American Airlines. No other customer service agent has been able to respond to as many passenger complaints ...
Gemma Flint is quite a legend at American Airlines. No other customer service agent has been able to respond to as many passenger complaints.
2. AA Using Automation for Complaints - FlyerTalk Forums
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American Airlines | AAdvantage - AA Using Automation for Complaints - Quite the damning report from One Mile at a Time that AA is now using Gemma Flint, (internally called Fast Eve) which is in fact a bot that only has two preprogrammed responses, to handle email complaints submitted to them whenever they reach a
3. Wow: American Airlines Has Automated Customer Relations
Jul 24, 2023 · Since 2022, American has started automating a lot of customer relations responses, under the name “Gemma Flint.” When feedback volume is high, ...
American Airlines has largely automated its customer relations department with bot responses, leaving customers and employees frustrated.
4. My Interesting Conversation With American Customer Relations
Sep 24, 2017 · American customer relations reached out to me regarding an issue I recently had with the airline. Here's what they had to say.
American customer relations reached out to me regarding an issue I recently had with the airline. Here's what they had to say.
5. Want Faster Airline Customer Service? Try Tweeting
Nov 20, 2018 · Snap displays users' bios, their number of followers, and the history of their conversation with American Airlines. The social care team ...
Tired of endless phone trees and long hold times? You may find that using social media platforms like Twitter and Facebook is a better way to get attention from the airlines.
6. Jaakko Timonen on LinkedIn: American Airlines has largely ...
Sep 4, 2023 · Introducing Gemma Flint, American Airlines' customer relations bot. American Airlines customer relations has started responding to many customer ...
American Airlines has largely automated its customer relations department with bot responses, leaving customers and employees frustrated. Introducing Gemma…
7. KSML (Kosher Airline Meals) Master Thread - DansDeals.com Forums
Oct 30, 2022 · Gemma Flint Customer Relations American Airlines. I responded to the email and to AA on twitter let's see what response I get. Logged. Print.
KSML (Kosher Airline Meals) Master Thread
8. What Happens When an Airline Makes a MAJOR Change to Your ...
Sep 21, 2023 · american airlinesinternational travelsan diego international airport (san) ... Gemma Flint strikes again? https://onemileatatime.com/insights ...
An American Airlines flyer says it is “mildly infuriating” to find out that his international trip was altered in a major way when his return flight won’t bring him home, but to an airport over 100 miles away.
9. American Airlines Outsourcing Contact Center Jobs, Improving ...
Jan 30, 2024 · ... American Airlines customers with some of their most complex travel ... Presumably none of these employees will be as efficient as Gemma Flint ...
American Airlines is laying off hundreds of US-based customer service employees, and claims this will lead to improved service.
